Morrisons shoppers say they’ve been unable to put through online payments. In some cases, shoppers say they received a “payment declined” message after placing an order – and even after their shopping was delivered
Frustrated customers have been complaining on social media about the apparent technical glitch.
Some say they were asked to re-enter their card details several times, only to get a message saying their payment was declined and their order didn’t go through.
In some cases, shoppers say they received a “payment declined” message after placing an order – and even after their shopping was delivered.
The issues appear to have affected online shoppers – not customers who were shopping in stores at their local Morrisons.
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A statement posted on the Morrisons app, as first reported by MoneySavingExpert, read: “Payment update. Sorry, there are issues processing some payments, specifically American Express cards.
“Please use an alternative card where possible.”
Have you been hit by this Morrisons glitch? Let us know: firstname.lastname@example.org
One shopper complained to the supermarket on Twitter last week, saying: “Can you explain why my payment for today’s shopping order was declined? Plenty money in the bank, no outstanding authorisations in the app.”
Another said: “Please can you assist? All week getting messages saying our payment has been declined. Changed card but the same.”
A third tweeted: “Sort your system out, I got shopping delivered and my bank says my payment to you was declined due to a lack of security measures at your end.
“Now every day I get payment declined messages.”
A fourth said: “There’s clearly an issue with your card payment system for online deliveries – maybe rather than texting and emailing customers in excess of 20 times a day you could look into what’s causing the issue?”
A spokesperson for Morrisons told MSE the issue affected “a limited number of customer cards” but the supermarket didn’t say specifically how many.
It also isn’t clear when the online problem first started.
“We have been in ongoing contact with those customers and prioritised that they receive their orders,” a statement from Morrisons said.
At the time of issuing its comment, the supermarket said the “issues we’ve seen should largely be resolved” by the end of last Friday (March 25).
We’ve asked Morrisons if the problem has been fully fixed and we’ll update this article when we know more.
Last year, Tesco customers paid up to three times more for their shopping following a software glitch.
Some shoppers went to pay for their goods using contactless payments, only to be told this had been declined in September 2021.
They then tried to pay again, which worked, only to find that they had been charged twice – or even three times.