Tracy Mock, an NHS driver, had the dropped kerb installed outside her Stoke-on-Trent home two years ago. According to Stoke-on-Trent Council, the property owner is responsible for the cost of installing a dropped kerb, with planning permissions needed in some situations.
But the 54-year-old was left horrified when she returned home and discovered the manhole repair outside.
The manhole, which is situated just outside of a gate leading to Tracy’s home, has left a lip which could be seen as a trip hazard.
Whilst Severn Trent have apologised for the quality of the work, Tracy is still not happy with the situation.
She said: “Everything was done while I was working. When I got home I was like ‘you are joking’. It was a mess.
Tracy said that the manhole now looked poor and that the quality could get worse, as she claims it was not done properly.
She continued: “It looks a mess and my concern is how soon before all that tarmac starts breaking up because they’ve not done it properly.
“There are holes in the gaps around the edges.
“It took them seven minutes to fill a hole.
Severn Trent has apologised for any ‘inconvenience’.
In a statement to the Stoke Sentinel, a Severn Trent spokesman said: “We are working closely with the customer to return this stretch of pavement back to normal as quickly as possible, following some routine maintenance we’ve carried out in the area recently.
“We know that the work doesn’t meet our usual high standards, and we’re extremely sorry for any inconvenience this has caused the customer.”
Express.co.uk has contacted Severn Trent for a further comment.